Page 5 - MSAGroup 2015AnnualReport
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When 2015 began with repeated major weather events in The Main Street America Group’s northern states, we realized it would be an uphill battle to achieve our financial plans during the course of the year. In fact, this weather activity produced the most winter storm losses in our company’s 92-year history.
However, we stayed on course by remaining a stable and consistent market for our independent agent-customers – while maintaining our underwriting and pricing discipline – and finished strong.
service to our customers and their customers. At our Agency Councils and Listening Tours held throughout 2015, Main Street America’s customers consistently rated our claims and customer service teams very highly.
Main Street America remains an industry leader in championing the independent agency distribution channel. As the founding company partner of Trusted Choice® in 2001, we continue to co-brand via every possible touchpoint in the marketplace, ranging from product
We generated an underwriting profit, achieving a 99.8 combined ratio. We exceeded our goal for return on equity with 7.9 percent and increased our surplus by nearly $60 million to $1.07 billion. Our strong investment returns helped us achieve net income of $91.4 million, our best ever. Please see our “2015 Financial Highlights” summary on page 4 for more details about our corporate results.
activities to videos on our company’s YouTube channel.
As one of the six carriers which seeded development of the TrustedChoice.com agent referral platform, we clearly understand that independent agents need a strong online presence in order to compete with direct writers and captive carriers to gain market share. Please see the “2015 Trusted Choice Highlights” summary on page 5, which showcases how TrustedChoice.com is driving quality business to participating agencies.
Our 2015 Annual Report, Commitment to Our Customers, is filled with a variety of stories which illustrate how we are
partnering with our agent-customers to achieve success throughout our “Main Street” niche. I would like to thank our dedicated employees for continually instilling our company’s core values
of ownership, relationships and service and helping us deliver “The MSA Experience” to all of our customers year after year. And, I would also like to thank our customers for their trust in continuing to place their insureds’ business with us.
As we embark upon our 93rd year of serving the “Main Street” marketplace, our strong capital position leaves us very well-positioned to invest in our people, new products, enhanced technology and competitive pricing. We will continue to serve our customers in an exceptional way and partner with them to profitably grow and achieve our mutual 2016 financial goals.
Tom Van Berkel
Chairman, President and Chief Executive Officer
marketing to community
“We strengthened our competitive position and generated substantial new business growth.”
While our net premium growth was relatively
flat across the board, pricing and product
improvements in personal lines strengthened
our competitive position and generated
substantial new business growth in many of
our New England, Northeast and Western
states. Additionally, we had good results with our new Main Street Protection Auto program in our first two launch states – South Carolina and Virginia. We will introduce this comprehensive personal auto product in six more states during 2016.
Our commercial lines operations performed very well, generating
a 94.2 combined ratio. In 2016, we will continue to implement
our new cyber risk coverage, as well as our expanded workers’ compensation program. Our Austin Mutual commercial agribusiness unit had another very strong year and our bonds operation generated an 89.7 combined ratio, its fourth consecutive year
of underwriting profit.
For the 12th time in the last 13 years, our Northeast Region generated an underwriting profit, with a 99.2 combined ratio. We also had another strong year in our Florida Region, which achieved a stellar 83.1 combined ratio.
Main Street America’s claims and customer service functions, as well as our MSA Service Center, continued to provide superior
THE MAIN STREET AMERICA GROUP 2015 ANNUAL REPORT 3


































































































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